Shipping policy

Thank you for shopping with Peaktrekker™. Below is everything you need to know about how we handle shipping and delivery.

1. Processing Time

All orders are processed within 2–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. In case of high demand, processing may be delayed by a few days. We’ll notify you by email if your order is affected.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery method. Estimated delivery times are:

  • Local (Lebanon): 2–5 business days

  • International: Coming soon (please stay tuned for updates)

Delivery times may vary depending on customs, weather, or carrier delays. Peaktrekker™ is not responsible for delays caused by third-party shipping services.

3. Order Tracking

Once your order ships, you’ll receive an email with tracking information. Please allow up to 24 hours for the tracking link to become active.

4. Shipping Restrictions

We currently only ship within Lebanon. International shipping will be available soon. We do not ship to P.O. boxes or military addresses at this time.

5. Lost or Damaged Packages

If your package arrives damaged or gets lost in transit, please contact us immediately at [your email]. We’ll do our best to resolve the issue promptly. Claims for lost or damaged items must be submitted within 7 days of the delivery date.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for packages delivered to the wrong address due to customer error.

For questions or help with your order, contact us anytime at [your email].